FAQ:

(Order Process)

1.Send us inquiry

2.Tell us the models & inquiry

3.Provide your shipping address & phone number

4.PI(Profoma Invoice) will be sent

5.Confirm the PI and complete the payment

6.Confirm the payment

7.Samples within 3-7 working days after payment received, 7-25 working days for bulk order.(Confirm with us before you order)

8.Goods arrived! Welcome to reorder and send us feedback!


2.(Payment Terms and Shipping)

What's the payment terms of you? 

T/T transfer (30% deposite before production and 70% balance before shippment ) ,LC ,West Union and Paypal are all acceptable.Which kind is convenient for you ?


What’s the shipping ways can i choose?

Shipping terms : EXW FOB CIF  

Express : Fedex/ DHL/ UPS/ TNT/ EMS..

Port: Guangzhou/ Shenzhen/ Shanghai/ Ningbo


3.(Warranty)

What's the warranty of your products? 

It is 1 year after you buy the products from Vipo and if it is our problem ,we can send you the new one in nest time and our defective rate is Less than 0.1%-0.3%. Also all the products will be tested before shipment.


4.(OEM/ODM)

Is OEM and ODM acceptable? 

Yes ,OEM and ODM is available cause we are factory.

OEM and ODM project is acceptable

Customized color is welcome

Printing of your logo is available

Customized package is welcome


5.(Spot/flood/combo beam’s difference )

What is the difference between the Spot,Flood and Combination beam patterns?

Spotlight beams are much more focused and narrow, producing a light beam that illuminates objects that are longer distances away but not providing as much in the way of side to side illumination.Floodlight beams have a much wider angle of illumination, but lack the ability to light up far away objects. Floodlights are usually the better choice for lighting up a worksite or for off-roading where brightly illuminating hazards on the side of the road is crucial.



6.(CREE LED & IP Rating (Ingress Protection Rating)

What’s the Cree led ?

CREE is the leading LED technology innovation think tank that is continually pushing the envelope in LED technology to create more lumens per watt. The result is the brightest LED's on the market that will turn that dark forest or country road into your midnight playground. Find out more about Cree Inc.


What is IP Rating (Ingress Protection Rating)?

The IP Rating is the protection of electrical equipment in a given environment. All of our off-road light bars, work lights, and mini-aux's are waterproof IP67 or IP68 rated. The higher the numbers, the greater the level of protect IP67 indicates the lamp is protected from dust and capable of withstanding water immersion up to 3 feet for 30 minutes. IP68 indicates the lamp is dust tight and can be continously submersed in water without damage.



7.After Service

Checking the tracking no for you and confirm you get the goods

Following the goods feedback and comments

Update the new products and hot selling products with you 

Discuss the market of the products with you